Job offer: Center Operations Manager

Company and Job Overview
JAC’s client is a S.T.E.M training institution looking for a Operations Manager position.

Working Hours: Standard hours are 10am - 7pm, with flexibility to adjust to a 1pm - 9pm shift when required.

Location: District 6, Ho Chi Minh City

Job Responsibilities
P&L Management and Accountability

• Jointly responsible for the center's successful financial performance.

Client Management and Customer Service

• To promote client satisfaction and profitable, long-term business growth, cultivate and preserve good relationships with the center team and clients.

• Answer consumer questions right away and take swift, efficient action to rectify any problems

• Provide exceptional customer service to guarantee high levels of client satisfaction.

Operational Excellence

• Take charge of the group to promote operational excellence.

• On a daily, weekly, or monthly basis, review operational performance data and offer coaching and feedback to fill in any gaps.

• Provide management with monthly YTD operations performance reports.

Class Scheduling

• Schedules for classes should be planned, coordinated, and managed to make the most use of available resources and produce excellent learning results.

• Work together with teachers to guarantee class availability and appropriate assignment.

Talent Management and Development

• Assemble, develop, and train a top-performing group of teachers and support personnel.

• To provide sufficient coverage for all classes and activities, plan and oversee staffing needs.

• Regularly assess employee performance and offer helpful criticism.

• Encourage a productive, cooperative, and upbeat work environment.

Facility Management and Administration

• Oversee day-to-day activities to guarantee the facility runs smoothly and effectively.

• Assure adherence to safety guidelines and requirements while upholding the hygienic and high-quality infrastructure.

• Oversee the distribution and inventory of resources, including IT resources, office supplies, equipment, space utilization, and instructional materials.

Job Requirements

• 03 years or more of experience in administrative, managerial, and supervisory positions in service sectors including hospitality and tourism, with a preference for the teaching profession.

• Growth mindset, positive, can-do attitude, flexibility, adaptability, and energy.

• Degree in any field.

• Fluent in English and has outstanding communication abilities both in writing and speaking.

• Ability to understand and use technology with ease.

• Excellent attention to detail, strong organizational and customer service abilities.

• The capacity to manage several tasks at once and multitask.

• Basic knowledge of P&L responsibility and financial management.

• Ready to work according to a flexible schedule.

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